Privacy Policy

This Privacy Policy explains how Seyon Solutions ("Seyon Solutions", "we", "us"), together with its supporting partner LapupTech, handles personal data collected through this website. It is written to meet the requirements of Indian law, including the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the rules made under it, the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By using this website or submitting a form on it, you confirm that you have read this policy. Where the law requires your consent, we ask for it separately and clearly, and you can withdraw it at any time.

1. Who is responsible for your data

For information you give us through this website (enquiries and waitlist sign-ups), Seyon Solutions is the Data Fiduciary under the DPDP Act: we decide why and how it is used.

When a school, shop, showroom, gym or sports venue uses one of our products (such as VidyaOne, Invoicely, Kadai, MotorHub, Zenfit or ArenaBook) for its own students, customers, members or players, that business is the Data Fiduciary for the data it puts into the product, and Seyon Solutions acts only as its Data Processor, handling that data on its instructions. If you are a student, parent, customer or member, please contact that business first about your data in the product. We will help the business meet your request.

2. What we collect and why

What	Why	Basis
Name, email address, message and the product you ask about (enquiry form)	To reply to you, arrange a demo and answer questions	Your consent when you submit the form
Email address, chosen product, consent record with date and time (waitlist)	To tell you about the launch or beta access of that product	Your consent, which you tick before joining
Page views, clicks and searches on this site	To see which pages and products are useful and improve the site. Stored in your own browser; sent to us only if an analytics address is set up on the site	Legitimate use, kept to the minimum
Light or dark theme choice	To remember your preference	Stored only in your browser
Basic technical data such as IP address and request time in server logs	Security, preventing abuse and rate-limiting the forms	Security and legal compliance

We collect only what is needed for these purposes. We do not ask for payment details, passwords, Aadhaar numbers, health data or other sensitive personal data on this website. Please do not put such information in the message box.

3. Cookies and local storage

This website does not use advertising or tracking cookies. It uses your browser's local storage for your theme choice and for the usage events described above. You can clear this at any time in your browser settings; the site works without it.

4. Who we share data with

We do not sell your personal data and we do not use it for advertising. We may share it only:

• with service providers that host or support this website and our email, who may handle it only on our instructions and under confidentiality;
• with LapupTech, our supporting partner, where needed to answer your enquiry about a product;
• when required by law, a court order or a government authority acting under law, or to protect our rights or the safety of others;
• in a merger, acquisition or transfer of the business, in which case the new owner must honour this policy.

Opening WhatsApp or a phone call from this site hands you over to that service, whose own privacy policy then applies.

5. Where data is stored and transfers outside India

Your data is stored on servers we control or that our hosting provider operates for us. If it is ever processed outside India, we will do so only to countries and on terms permitted under the DPDP Act and with equivalent safeguards.

6. How long we keep it

We keep enquiries only as long as needed to answer you and follow up on the product you asked about. Waitlist records are kept until the product launches and you have been informed, or until you withdraw consent. We then delete or anonymise them, unless the law requires us to keep them longer (for example, for tax or legal-claim purposes).

7. How we protect it

We use reasonable security safeguards as required by Indian law, including limiting access to enquiries to our team, validating the data entered, using spam protection on our forms, and serving this website over an encrypted (HTTPS) connection. Enquiries you send reach us through WhatsApp or our form service and are handled only by our team. No system is completely secure. If a personal data breach affects you, we will inform you and the Data Protection Board of India as required by the DPDP Act and the rules under it.

8. Your rights

Under the DPDP Act you have the right to:

• Access a summary of the personal data we hold about you and how it is used;
• Correct or complete inaccurate or incomplete data;
• Erase your data when it is no longer needed for the purpose it was given;
• Withdraw consent at any time. This is as easy as giving it, and does not affect what we did before you withdrew;
• Grievance redressal: to have a complaint about our handling of your data heard and answered;
• Nominate another person to exercise these rights for you if you die or become unable to do so.

To use any right, write to us using the details in section 11, mentioning the email address you used and what you want. We may ask for proof of identity so we do not give your data to the wrong person.

9. Children

This website is for business owners and staff and is not meant for anyone under 18. We do not knowingly collect personal data from children. If you believe a child has sent us data, tell us and we will delete it. Student data inside our school products is handled by the school under the parental consent rules of the DPDP Act; see section 1.

10. Changes to this policy

We may update this policy when our practices or the law change. The "Last updated" date above will change, and for significant changes we will put a notice on the website. Continued use after an update means you accept it, but where fresh consent is legally required we will ask for it again.

11. Grievance Officer and how to reach us

As required by the DPDP Act, the IT Act and the Consumer Protection (E-Commerce) Rules, 2020, you can send any question, complaint or request about your personal data to our Grievance Officer:

We acknowledge complaints within 48 hours and aim to resolve them within 30 days of receipt. If you are not satisfied with our response, you may complain to the Data Protection Board of India as provided in the DPDP Act, after first raising it with us.

See also our Terms of Use.